Chatbots Increase Customer Satisfaction (And Conversion)

“If you want to list recent bank transactions, press 1. If you want to…”

says the calm female voice over the phone. After listening to all of the menu items (twice because I got distracted in the middle), I am still lost because none of the items correspond with what I want. So I listen a third time to see if I’m just dumb.

Then I hesitantly tap on a number and the process repeats.

On and on it goes until I finally just hit 0 and hope I get connected with a living human…

Only to be put on hold for 3 hours because everyone had the same struggle as I did.

When chatbots first came out, they were highly reliant on menus. I’m certain you’ve felt the pain of trying to navigate them just as I have. Only to hang up and move on, or try and talk with a real human (again, just like me) just to get put on hold.

Case in point: on vacation this year my mom sat on hold with that fantastic elevator music for hours!

Generative AI Chatbots (or voicebots) solve this problem by:

1. being available 24/7,

2. connecting directly to your FAQ, products, and services (your knowledge), and

3. not having an Indian accent

One bank setup an AI powered customer service bot in 7 weeks that increased customer service throughput by 20% over the next 7 weeks.

Now, just imagine how much time they saved their employees.

Imagine how much time you could save yourself!

Implementing AI Into Your Business

The cool thing is I can build you a custom chatbot (in less than 7 weeks) using a software called HighLevel.

I’ve already built it for myself. You can check it out on my website, just start a conversation with the bot in the bottom right corner. Or, if you want to really go deep, fill out the form on the website to get a call from my wonderful AI executive assistant, Chatii!

The text and live chat version of Chatii were built using HighLevel, but there are multiple chatbot softwares that each handle different use cases:

1. If you have an ecom store and you want to increase customer conversions on your site (by answering all of their product questions and concerns), then Chatbase is your tool.

2. If you’re a coach, trainer, or influencer and would like to expand and personalize your reach at scale, then Delphi is the platform for you.

3. If you’re a company than wants to book more calls while answering general QA about your business, then HighLevel is perfect for you (it also integrates incredibly well with voicebots that can handle inbound or outbound calls using software like Synthflow)

Do you want one yet?

If you’d like to meet up with me and determine which software is right for you (and maybe get a custom build out of the software) then you can schedule a call by clicking the button below:

You can also schedule a call with my AI executive assistant. You just have to ask nicely. =)

Lastly, if you know anyone who might need this in their own business, I’d appreciate it if you could send them my way!

You’re a rockstar!

Your friend and AI coach,
Sterling Long!